Shipping, Returns & Exchanges
Made to order goods can take up to 2-3 weeks to be made & shipped but often can arrive sooner than that window.
we want to answer any questions or concerns you might have. customer service hours are Monday - Friday 10 am - 4pm. please allow up to 48 hours for our customer service team to respond to your email. emails sent between Friday after 4 pm PST and Monday before 9 am PST will be responded to within 48 hours of Monday.
please do not send us messages on social media inquiring about your order. please direct all customer service inquiries to firstname.lastname@example.org.
most of our goods are made to order which is a much more sustainable production process & allows us to use minimal waste. due to this our fulfillment times are a little longer. made to order goods can take up to 2-3 weeks to ship but often will arrive sooner than that window.
we make every effort to display as accurately as possible the colors of our products. we do not take responsibility for monitor discoloration.
please note that tie-dye colors will vary, given the dyeing process, each tee is unique.
many of our styles will have a different fit. individual sizing and measurements will be found in the description section of each design.
our doggie styles are designed specifically for dogs with longer bodies and shorter legs. yay weenies! sizing and measurements will be found in the description section of each design.
all of our products are machine washable on any cycle. to keep the prints looking fresh it is recommended to wash on a cold / delicate cycle and air dry.
to preserve the graphic on your product we recommend washing inside out with like colors on a cold cycle using mild detergent and then hang or flat dry.
SALES & DISCOUNTS
only one discount code can be applied per order. discount codes can not be combined.
discounts, sales and promotions can not be applied to orders that have already been placed.
all orders purchased from our sale section, using a discount code of 20% of more and mystery packs or mystery items are final sale.
no returns or exchanges will be accepted.
we accept all major credit cards, PayPal, Apple Pay, Amazon Payments, Afterpay, Venmo, and bean goods gift cards. we cannot change a payment method once your order is placed.
afterpay has a minimum order requirement of $35. once your order is placed using Afterpay, we are not responsible for your payment agreement.
please make sure to review your order carefully before it is submitted as as it cannot be modified. no changes can be made once your order is placed. double + triple check that all details are correct.
please make sure you want your item before you place your order. we do not allow order cancellations due to our made to order model. chances are your order is already in production and getting ready to head your way!
MISSING OR DAMAGED ITEMS
all damaged items must be reported within 5 days of receiving the item. please email us (email@example.com) with a photo attached. if you contact us after 5 days of receiving your damaged item, you will not be eligible for a refund or replacement.
if your package received includes an incorrect item, please email us (firstname.lastname@example.org) within 5 days of receiving the package. we will work with you to correct any mistake.
if your package received is missing an item, please email us (email@example.com) within 5 days of receiving the package. we will work with you to correct any mistake.
ANY OTHER QUESTIONS?
we gotchu, fween! shoot us an email: firstname.lastname@example.org